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Service with a Spark: How Blue Moon Candles Lights Up Customer Satisfaction

I am sure we have all had those notable moments when we are spending money with a vendor or company and we just feel that we are not appreciated, honored, or even heard. Those are disappointing times my friend! In today’s economy, those are dangerous moves to make as well.

My mom Leslie was hands-on and personally involved with Customer Service when she supported her customers at Kelly Temporary Services. She has shown me constantly time and again how excellent service can set you apart. She strives to make all her customers feel special.

For those of us in business, it is invaluable to remember the customer is KING! Michael D. Brown the author of Fresh Customer Service makes many good points. Michael was interviewed on the Indie Beauty Network where he mentioned that “nobody has a monopoly on products or services nowadays. The only way you differentiate yourself is through the experience you offer to your customers.

Customers today want you to invest in them by giving them a positive and memorable experience that they cannot get anywhere else.

”What are some ways to ensure happy customers? We are glad you asked!

These are a few ideas we are implementing here at Blue Moon Candles.

Give people more than they expect and do it cheerfully. There are many ways you can give people more than they expect. Some examples I am incorporating are a handwritten note thanking them for choosing you, samples of other items for them to try, on occasion reduced or flat-rate shipping & speedy service.

How can I assist you?” - A simple question that reflects our commitment to your satisfaction.

Listen actively. - To respond effectively, we must first understand your perspective fully.

What are your thoughts? If you have a business what is your company doing to further your customer service? As a customer, what things matter most to you?

we are looking forward to lighting up your life!

Love, Laughter & Candlelight! XO Lisa

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